TELEPHONE: 01786 831 164

Multi appointments and party bookings will require a 50% deposit. This deposit will be non-refundable if booking is cancelled within 48 hours of appointment. We are happy to accept most major debit and credit cards.

If you are visiting us for the first time please arrive 15 mins early for your initial consultation. Please arrive in plenty of time to relax and enjoy the experience. If you’re running late every effort will be made to honour your treatment time but this may not always be possible. Please refrain from using your mobile phone during your visit – in fact why not just get away from it all and switch it off altogether!

We’re sure you’ll appreciate that a minimum of 24 hours notice is required for cancelled or rescheduled appointments. Cancellations within 24 hours will be charged for their appointment. This is the same for no shows.

Health & Safety
Children under the age of 12 years must be accompanied by an adult in waiting areas.

Lumia regrets that we cannot allow children under 12 years of age to be present in treatment rooms at any time.

Children between the ages of 12 & 16 years of age must be accompanied by an adult to any appointment booked.

We are unable to offer hair appointments for children under the age of 10 years.

Following advice from Health & Safety, access to the hair salon is now limited to children over the age of 5 years when accompanied by an adult. This does not include supervision from the person who is receiving a hair treatment.